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Job Description
- Dealing with clients and interact with them via various channels: phone, chat, email ..etc.
- Closing sales with clients.
- Handling outgoing packages from A to Z Including accommodation, aviation , visa, tours... etc.
- Have experience in Contract Managing and Reservation issue.
- Develop Internal and Domestic tours.
- Arranging Tailor Made/ Fixed Outbound Packages.
- Handle the sudden circumstances of clients.
- Manage relation with suppliers.
- Participate in Planning and launching different product.
- Evaluating customers’ holidays and issuing appropriate feedback forms. Marketing and selling tour packages in the social networking channels.
- Assist clients to confirm change or cancel bookings .
- Handling reschedule and canceled bookings with the airlines .
- Quick and accurate review on the airline penalties .
- Collecting payments, checking duplication and maintaining records of transactions .
Job Requirements
- BA/BS degree or equivalent.
- Minimum 2-3 years Experience in the field of Outgoing tourism
- Male - Female.
- Excellent in English.
- Strong basic computer skills
- Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
- Easily and quickly identify and resolve problems.
- Tourism experience and using GDS (Galileo or Amadeus ) is a must .