Dynamics ERP Support Engineer

Microsoft - Cairo

32 people have clicked
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Be part of a team and develop your skills and specialized expertise as you solve complex technical issues in Microsoft Dynamics 365 Business Central.
  • Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft
  • Demonstrate customer obsession and commitment to customer success in all interactions. Deeply understand our customers’ needs and deliver customer desired outcomes
  • Be a Microsoft ambassador and lead by example. Create clarity by understanding and reinforcing business goals. Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment. Deliver success by being curious and seeking solutions to tough problems. Document your knowledge and share it with others
  • Manage relationships with your customers and provide technical documentation for the troubleshooting steps
  • Report software bugs and be an advocate for product improvement using customer suggestions
  • Use tools for debugging and root cause analysis
  • Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems
  • Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues
  • Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
  • Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.
  • Present technical content to various audiences including customers, partners, and internal stakeholders
Job Requirements
  • A working knowledge of Dynamics NAV, Dynamics 365 Business Central or other ERP products including cloud enterprise applications
  • Good knowledge of Microsoft SQL – administration, troubleshooting, performance tuning, tracing and analysis. Azure SQL Knowledge is a plus.
  • English Language: fluent in reading, writing and speaking
  • Excellent Communication Skills - verbal, listening, and written (including technical writing)
  • Strong customer service, accurate and logical problem-solving skills
  • Interpersonal and relationship skills proven through work experience
  • Passion for lifelong learning and personal and professional development

Preferred:

  • Good Knowledge of SaaS (Software as a Service) and management service models, as well as stand alone models.
  • Knowledge of Windows Server operating systems with focus on Windows User-Mode Debugging
  • Understanding of SysInternals tools – Process Monitor, Process Explorer
  • Understanding of IIS, troubleshooting website issues/HTTP responses
  • Network debugging skills (Fiddler, Network Monitor / Wireshark / Message Analyzer)
  • Programming skills are useful like (one or more) ASP.Net, JavaScript, Docker, Visual Studio, Visual Studio Code and C# - basic knowledge (ability to read code and write simple programs)
About this Company

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services.

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