- Experience Needed:
3 to 5 years
- Career Level:
- Job Type:
- Full Time
About the Job
- Hiring, training, coaching, and leading call center representatives as they provide support for customers.
- Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
- Assisting other management team members in identifying trends and establishing call center goals.
- Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
- Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
- Authorizing replacements or refunds.
- Taking on other tasks or projects to support employees, other managers, and call center operations.
3 to 5 years
Not Specified at least
Electronics and Semiconductors
About this Company
AL Amin Technological Systems was found in 1980 under an old name “Al Amin Company (Eng. Hesham & Tarek Abdel Rahman Amin)”. In 1998 the statue of the company was then changed to become an Egyptian Shareholding Company “Al Amin Technological Systems”.
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