Call Center Manager

Al Amin Technological Systems - Heliopolis, Cairo

97
Applicants for
1 open position
27
Seen
18
Shortlisted
1
Rejected
Experience Needed:
3 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees.
  • Assisting other management team members in identifying trends and establishing call center goals.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

Job Roles: Administration
About this Company

AL Amin Technological Systems was found in 1980 under an old name “Al Amin Company (Eng. Hesham & Tarek Abdel Rahman Amin)”. In 1998 the statue of the company was then changed to become an Egyptian Shareholding Company “Al Amin Technological Systems”.
Al Amin is one of... (More)

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