E-commerce Customer Service Specialist

Ebling - Dokki, Giza

Applicants for
4 open positions
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
5,000 to 6,000 EGP per month
4 open positions
About the Job
  • Respond to customer web inquiries regarding online merchandise or service
  • Respond to customer queries in a timely and accurate way, via phone, email, social media and live chat
  • Assist customers with product selection suggest various product options that are available
  • Respond to all customer inquiries (email / phone / chat), resolve complaints, reviews, returns, disputes within a documented and timely manner
  • Communicate effectively with our customers through well-crafted personal
    interactions whether via phone or chat
  • Provide a high level of quality support in order to meet and exceed the
    expectations of our customers
  • Organized and a strong aptitude to follow tasks through to completion
  • Sells additional services by recognizing opportunities to up-sell accounts;
    explaining new features.
  • Gather customer feedback and share with our Operations and Marketing
  • Assist in the processing of online purchases quickly and while providing superior service to customers.
Job Requirements
  • 2-4 experience
  • Strong phone and verbal communication skills along with active listening.
  • You have an excellent command of English language as the majority of customers will be foreigners and expats and preferred experience with GCC Culture.
  • Familiarity with CRM systems and practices
  • You are excited to work in a fast-paced environment with constant
    change and growth
  • You have the ability to multitask, set priorities, and manage time
  • You are able to work on multiple platforms and software solutions concurrently
  • You are ready to work on alternating shift basis
  • You are target oriented.
  • Preferred E-commerce Experience