Customer Service Agent (ATS - Samsung Egypt Official Service Center)

ATS - Samsung for Electronics - Nasr City, Cairo

Applicants for
2 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
2,500 to 3,500 EGP per month, Extra bonuses
2 open positions
About the Job
  • Serving Customers face to face with a high level of professionalism.
  • Receiving & delivering Samsung HHP to & from courier & customers.
  • Receive customer calls inquiring about their handsets or any other product.
  • Analyze what the customer says, they want and need then record it in the receipt in details.
  • Using knowledge of products or services as well as great customer service skills, customer care addresses issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
  • Maintain close cooperation with QC & Repair team.
  • Checking the devices fault status and writing them accurately on the receipt.
  • The input receiving devices information on GSPN and checking the status on the system ( approved, waiting, pending, repaired…….)
  • Assuring serving customers and dealing with their complaints in the most professional attitude to achieve superior quality service standards.

Working Hours :

  • 8hrs/shift – three shifts per day starting 11 am – 1 pm – 3 pm – overtime is applied for extending hours. Two days weekly vacations - Friday is fixed

Staff Benefits :

  • Medical and life insurance – mobile line – mobile device – bank account - on job certified training- overtime scheme for additional shift hours and for non-replaced weekly vacations or national holidays in addition to other benefits.
Job Requirements
  • Knowledge of modern office equipment and procedures.
  • Strong verbal and written communication skills.
  • Interpersonal/human relations skills.
  • Organizational/planning skills.
  • Attentiveness to detail.
  • Ability to type and operate word processing programs.
  • Ability to prioritize duties, delegate responsibilities, and evaluate the work of others,
  • Ability to maintain confidentiality and professionalism.
  • Ability to work efficiently and cooperatively
  • Level of experience: Fresh or 1-2 years’ experience.
  • English Language: intermediate level.
  • Computer skills: intermediate – working on reports and Samsung online GSPN system.
  • Priority is given to candidates working/worked in the service field or candidates with high potential to excel in the assigned job.
  • Holding a degree - no current students. For males, Military service is finished or exempted.
About this Company

Operating Samsung First Official Service Centers in Egypt for all Consumer Products Portfolio

See all Careers and Jobs at ATS - Samsung for Electronics