- Experience Needed:
- 1 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time Shift Based
2,500 to 3,500 EGP per month, Extra bonuses
About the Job
- Serving Customers face to face with a high level of professionalism.
- Receiving & delivering Samsung HHP to & from courier & customers.
- Receive customer calls inquiring about their handsets or any other product.
- Analyze what the customer says, they want and need then record it in the receipt in details.
- Using knowledge of products or services as well as great customer service skills, customer care addresses issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
- Maintain close cooperation with QC & Repair team.
- Checking the devices fault status and writing them accurately on the receipt.
- The input receiving devices information on GSPN and checking the status on the system ( approved, waiting, pending, repaired…….)
- Assuring serving customers and dealing with their complaints in the most professional attitude to achieve superior quality service standards.
Working Hours :
- 8hrs/shift – three shifts per day starting 11 am – 1 pm – 3 pm – overtime is applied for extending hours. Two days weekly vacations - Friday is fixed
Staff Benefits :
- Medical and life insurance – mobile line – mobile device – bank account - on job certified training- overtime scheme for additional shift hours and for non-replaced weekly vacations or national holidays in addition to other benefits.
1 to 2 years
Not Specified at least
Consumer Electronics Consumer Services
About this Company
Operating Samsung First Official Service Centers in Egypt for all Consumer Products Portfolio
See all Careers and Jobs at ATS - Samsung for Electronics