IT Help Desk Engineer

Centro Global Solutions - Maadi, Cairo

250
Applicants for
1 open position
210
Seen
31
Shortlisted
179
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job

Centro Command Center Engineer:

Responsibilities

  • Responsible for providing first level of resolution in troubleshooting network, hardware and software issues.
  • Responsible for providing on-time problem resolution.
  • Ability to work with different levels of knowledge and diagnose different problems.
  • Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
  • Can work with different tasks in a smooth and effective way.
  • Responsible for dealing with different providers to report and follow up with them on any outage during the working hours.
  • Handle different requests using ticket system or e-mail.
  • Deliver the knowledge needed to the customers in simple way
Job Requirements
  • Bachelor’s degree in computer science, Computer Engineering or any other related degree.
  • 0-2 years of experience in a similar position.
  • Excellent command of English.
  • Strong troubleshooting and problems diagnosing skills.
  • Previous experience in working with active Directory, System Center Configuration Manager.
  • Flexible and can work under pressure.

Technical Skills

  • Preferable to have CCNA, MCP or MCTS certifications.
  • Strong communication and customer service skills.
  • Having good documentation skills.

Core Competencies

  • Intermediate Level of English
  • Quality Focus
  • Result Orientation.
  • Communication & Listening
About this Company

Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions.... (More)

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