Application Support Specialist

Confidential Company - Maadi, Cairo

55
Applicants for
3 open positions
29
Seen
21
Shortlisted
8
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 5,000 EGP per month, Over Night Allowance
Languages:
Arabic, English
Vacancies:
3 open positions
About the Job

Act as a frontline interface with customers of 2P. The role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard.

You should have excellent interpersonal, analytical and critical thinking skills. Strong communication skills are also pre-requisite.

ROLE PURPOSE:

  • Provide Application support for the customer.
  • offers appropriate solutions and alternatives to customers
  • manages the balance of benefits for the customer and the business
  • appropriately handles objections
  • Checks customer understanding
  • Gains customer agreement before progressing with offers or solutions
  • Familiar with SLAs
  • Ensures customer interactions are in line with SLAs.
  • Achieving all contractual performance standards on both quality and productivity parts.
  • Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
  • Maintain professional work relationships with colleagues, supervisor, and manager
  • Team work/Spirit
Job Requirements
  • Bachelor of information technology or computer since is preferred.
  • Fresh graduate or experience 1-year maximum.
  • SQL Knowledge is a must.
  • Communication skills.
  • English is good.
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Ability to work on a 24 hours shift basis that will include night hours
  • Share knowledge with colleagues and the immediate departments. Proactively manage personal work standards and development.