Customer Service Agent

Bigo Tech. - Maadi, Cairo

Applicants for
5 open positions
In Consideration
Not Selected
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time Shift Based
Confidential, Quarterly and Annual Bonus
5 open positions
About the Job
  • Handling work in the form of text and video voices, communicating with overseas users, and solving problems arising from the use of products by overseas users;
  • Handle user feedback such as google play, product feedback background, etc, and improve the star rating of the product on the GP, as well as the resolution and satisfaction of the feedback background;
  • Follow up the bugs that feedback user feedback in a timely manner, and be good at using the table to organize summary;
  • Analyze user feedback, regularly output reports in data form, and propose targeted solutions.
Job Requirements
  • Flexibility with over night shifts.
  • Analytical , critical thinking and strategic problem solving skills;
  • Proven ability to work well in fast paced environment to meet deadlines within short time constraints;
  • Enthusiasm, flexibility and proactive nature;
  • Fast typing ability;
  • Proven customer service experience;
  • Excellent command of written and spoken English.
  • Preferably have a background and knowledge about social media.
About this Company

BIGO TECHNOLOGY PTE. LTD. is a fast-growing Internet company established in Singapore.
We focus on video broadcast and VoIP related product and services all over the world.
Our leading mobile video broadcast product in Thailand - BIGO LIVE has attracted Thailand's... (More)

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