Customer Service Team Leader

Digital Works - Cairo

Posted November 21, 2018

306

Applicants for
4 open positions

252

Seen

Shortlisted

215

Rejected

Experience Needed: 2 to 5 years	Career Level: Manager	Job Type: Full Time
Salary: Confidential	Languages: English	Vacancies: 4 open positions

About the Job

Optimize CSRs performance from both a quality and efficiency perspective
Provides statistical and performance feedback and coaching on a regular basis to each team member.
Address disciplinary and/or performance problems according to company policy.
Identify training needs and maintain all Nestle R&D specific training material
Drive knowledge transfer within the team
Roster distribution to achieve the target
Provide input/feedback to Management team where required
Remain well versed in Call Monitoring policies, procedures, standards and documentation

Job Roles: Customer Service/Support

Job Requirements

We are looking for Team Leaders who can provide not only a superior customer experience , but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
Min years of exp : 3 years
Langage Profeciency : Excellent written and Spoken English

Keywords: Customer Service Customer Care Customer Support Operations Call Center Quality Assurance

About this Company

Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.

Industry: Telecommunications

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