Customer Service Team Leader

Digital Works - Cairo

306
Applicants for
4 open positions
252
Seen
21
Shortlisted
215
Rejected
Experience Needed:
2 to 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
4 open positions
About the Job
  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Identify training needs and maintain all Nestle R&D specific training material
  • Drive knowledge transfer within the team
  • Roster distribution to achieve the target
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation
Job Requirements
  • We are looking for Team Leaders who can provide not only a superior customer experience , but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.)
  • Min years of exp : 3 years
  • Langage Profeciency : Excellent written and Spoken English
About this Company

Digital Works is a player of the "Y GENERATION" outsourcing services, which has a strong position in the Information technologies, Digital Economy as well as Customer Experience Management fields.

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