Call Center Agent - Alexandria

Mariout hills - Alexandria

107
Applicants for
1 open position
76
Seen
17
Shortlisted
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

We are looking for a Call Center Representative for Alex branch that will be the liaison between our company and its current and potential customers. The successful candidate will be answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Job Duties:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Maintains communication equipment by reporting problems.
  • Updates job knowledge by studying new product descriptions.
  • Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
  • Experience of 3 years + in real Estate
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Fluent English is a must.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Good computer skills
  • Able to react effectively and calmly in emergencies.
  • Excellent data entry and typing skills.
About this Company

Mariout Hills Eco housing concept will be applied in variety of projects through the Middle East, starting with Egypt, which became one of our priorities due to lack of using modern technologies in the construction field. After a lot of market researches and data collection... (More)

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