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Call Center Agent - Alexandria

Posted November 13, 2018

114

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1 open position

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Experience Needed: More than 3 years	Career Level: Experienced (Non-Manager)	Job Type: Full Time
Salary: Confidential	Languages: English	Vacancies: 1 open position

About the Job

We are looking for a Call Center Representative for Alex branch that will be the liaison between our company and its current and potential customers. The successful candidate will be answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Job Duties:

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Maintains communication equipment by reporting problems.
Updates job knowledge by studying new product descriptions.
Accomplishes sales and organization mission by completing related results as needed.

Job Roles: Customer Service/Support

Job Requirements

Experience of 3 years + in real Estate
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Fluent English is a must.
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Good computer skills
Able to react effectively and calmly in emergencies.
Excellent data entry and typing skills.

Keywords: Call Center Customer Service Customer Care Customer Support CRM Real Estate Property

About this Company

Mariout Hills Eco housing concept will be applied in variety of projects through the Middle East, starting with Egypt, which became one of our priorities due to lack of using modern technologies in the construction field. After a lot of market researches and data collection... (More)

Industry: Real Estate/Property Management

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