Sales Account Manager
IFI -
New Cairo, CairoPosted 5 years ago52Applicants for2 open positions
- 50Viewed
- 13In Consideration
- 27Not Selected
Job Details
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Job Description
- We are seeking for knowledgeable and professional Sales Associates (male/female) who are self-motivated, energized, customer service and sales focused.
- In this customer-touch retail sales position you will be selling customized furniture, kitchens, dressings and any home wood working stuff to our Guests.
- Our professional Sales team is devoted to help our Customers select home furnishing pieces that best suit their unique needs and style.
- This position will work cooperatively with management and designers.
Responsibilities
- Meet and greet our Guests entering the showroom.
- Enhance the customer shopping experience by providing an exciting and memorable Guest service interaction.
- Ensuring customer satisfaction before and after the sale
- Assist Guests with financing product selection, delivery and provides excellent follow up after delivery to ensure ultimate Guest satisfaction.
- Follow up with factory and designers to be always aware of the progress of each operation.
- Utilizes an organized approach to tracking Guest leads and regularly reconnects with Guests and leads regarding upcoming promotions and sales.
- Listening to Customers needs and steering them towards the right products.
- Assist in handling Customer issues and/or complaints.
- Provide appropriate solutions and alternatives to the Customer to achieve a satisfaction experience.
- Escalate unresolved issues to store manager.
- Assist with maintenance of the overall visual appearance of store.
- Accurately complete order information, collect deposits and fees, keep orderly Customer records and research Customer payments and deliveries.
- Responsible to accurately complete the daily on-point log and to open/close the store.
- Proficient in the use of Microsoft office including word, excel, outlook and power point.
- Meet or exceed established goals as set by management team.
- Assist the designer in designing and creating comfortable and functional environments that represent a client’s life style and budget.
- Provide the highest level of customer service.
- Ensure that each “IFI” Customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process.
- Provide store support to incoming phone calls and e-mails.
- Consistently schedule deliveries.
- Maintain knowledge of company standards, product knowledge and internal process and system.
- Be passionate to open new channels for sales and create your customer base via methods that include cold-calling, prospecting and in-store networking.
Job Requirements
- Bachelor degree in any field
- Experience : 1-3 years of sales experience (furniture sales experience is a plus)
- Excellent communication skills
- Excellent English language written and verbal
- Efficiency in multi tasking.
- Strong Customer focus.
- Motivated, hardworking and high standard of honesty and integrity
- Coachable and self-directed learner who is always willing to learn.
- Available to attend a 4 weeks technical training at our factory to be aware of the whole production process and materials.
- Working hours:
- Available to work mornings and evenings based on a shift system:
- From 9:30am – 4:00pm
- From 3:00pm – 10:30pm
- From Saturday to Thursday and Friday off every two weeks
- Dress code: Semi formal with color code
- Location: Midtown Mall, in front of Gate No. 4 AUC, South Investors, New Cairo