Aviation Training & QA Supervisor

Tourto - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.
  • Draw an overall or individualized training and development plan that addresses needs and expectations.
  • Develop training programs and sessions for all levels (beginner, intermediate and advanced).
  • Prepare training materials, product knowledge, operation manuals, and operational processes.
  • Conduct effective induction and orientation sessions.
  • Manage the training budget.
  • Resolve any specific problems and tailor training programs as necessary.
  • Maintain a keen understanding of training trends, developments, and best practices.
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior.
  • Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on them.
  • Understand customer needs and requirements to develop effective quality control processes.
  • Follow-up on the process and quality improvement as well as training updates.
  • Develop QA scorecard sheet.
  • Liaise with the other department to ensure smooth performance.
  • Prepare weekly, monthly and quarterly reviews.
  • Ensure the accuracy of information and quality of delivery by monitoring telephone calls; recommending improvements.
  • Oversee all product development procedures to identify deviations from quality standards.
Job Requirements
  • Minimum 5+ years in the travel industry.
  • 2+ years of training and or quality auditing in tourism.
  • Bachelor degree in Education, Training, HR or related field.
  • Knowledge of Tourism Terminologies.
  • Solid knowledge of Aviation & hotel industry.
  • Experience in Call Center & Online travel Industry.
  • Solid experience in package creation – tour operator experience.
  • Solid knowledge of escalation process.
  • Knowledge of Call center terminologies.
  • Knowledge of Tourism Terminologies.
  • Strong knowledge of training methodologies.
  • Fluent in English is a must.
  • Maximum age 37.