Call Center Team Leader - Cairo

fetchr - Cairo

269
Applicants for
4 open positions
175
Seen
57
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
7,900 to 8,000 EGP per month
Vacancies:
4 open positions
Gender:
Males Only
About the Job
  • Manage a team of contact center Representatives & their KPIs.
  • Monitor calls & perform coaching sessions to ensure that procedures and quality standards are highly applied.
  • Conduct regular reviews of Team's performance and organize training sessions for under performers.
  • Hold weekly meetings to discuss team's current status.
  • Set proper action plans to tackle employees Weaknesses.
  • Schedule and organize shift patterns for each team member.
  • Submit regular reports to management and seek new strategies to improve performance.
Job Requirements
  • Bachelor degree.
  • Experience 1-3 years in same title.
  • Communication skills.
  • Gender males and Female.
  • Leadership.
About this Company

Fetchr helps local merchants and global brands build, launch and grow profitable eCommerce businesses with an easy to use proprietary shipping and logistics solution. With our app and a simple tap, we can locate your exact location allowing us to deliver packages to your phone... (More)

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