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Job Description
- Provide pro-active and responsive handling of end user incidents, problems or requests
- Assist end users with the installation, configuration and ongoing functionality and usability of desktop hardware, authorized software and associated peripherals within established standards and guidelines
- Deliver technical guidance or training to end users around organization’s standard (or otherwise authorized) hardware and software products and services
- Recommend and implement product or systems upgrades in moving technology forward.
- Conduct research and evaluation on desktop products in support of procurement and development efforts.
- Evaluate and recommend products for purchase based on need and business requirements
- Assist in the design, development, implementation, testing and/or modification of computing systems, Operating Systems and associated software
- Create technical specifications and/or support documentation for support activity, desktop hardware and related products or services
- Execute recovery and BCP requirements resulting from DR/BCP declarations
- Responds to, tracks, documents/updates and closes per guidelines all end user incidents, problems and requests around IT related products and services
- Interact and collaborate with other internal IT technical teams (e.g. NOC, Service Desk, WSA) or external vendors in resolution or restoration of service as necessary
- Understand the IT Concept.
Job Requirements
- Bachelor of Information systems or any related area of study
- Fluent English language
- Excellent communication skills
- 0 to 1 years of experience