VSAT Technical Support Engineer

Orange Business -
Nasr City, CairoPosted 6 years ago

66Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Own quick resolution of faults reported with focus on first time right diagnosis while minimizing field engineer dispatches via continual improvement of remote troubleshooting skills.
Guide the technician on site to resolve the fault when a dispatch is required.
Provide a clear and precise reason for every outage to help the customer service managers give a clear Root Cause Analysis to their customers.
Provide TPM teams with feedback on 3rd party dispatches to help the satellite factory assess their performance and continually improve our dispatch capabilities.
Initiate the RMA (Return Merchandise Authorization) for used faulty parts, providing the exact test procedures which proved the fault for the repair reports to manufacturer.

Professional Experience:

2+ years of experience troubleshooting VSAT networks (fixed and stabilized antennas).

Educational background:

Skills / Qualifications:

Cisco Routing & switching expertise essential.
iDirect networks operation & management expertise.
Troubleshoot satellite networks for fixed, mobile and maritime solutions.
Troubleshoot satellite networks for manufacturers: Comtech, iDirect, Viasat, Thrane & Thrane, mitech, Orbit, Seatel, C2Sat, Cisco, Avantech, Codan and other manufacturers (depending on the proposed satellite solution to the customers).
Troubleshoot for technologies: D-TDMA, DVBS2, PCMA, BGAN, Inmarsat M4, SCPC and other related technologies.
Good performer under pressure.
Owns perfect multi-tasking capabilities to be able to support multiple engineers on site while remotely troubleshooting other fault reports.
Keen to continually learn as satellite technologies rapidly evolve.
Customer Oriented Attitude.
Ability to work on shift basis.
Fluent in both spoken and written English.