Customer Service Specialist - Merchandiser

SOLO - Shubra, Cairo

Applicants for
1 open position
Experience Needed:
4 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Achieve our mission to deliver timely, accurate, and professional customer service to our customers.
  • Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
  • Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
  • Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
  • Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
  • Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold
  • Explore the required negotiation skills when needed.
  • Build a good rapport with clients over the phone.
  • Handle and resolve customer complains.
  • Manage customers' accounts.
  • Follow up on customer's interaction
  • The Customer Service Specialist shall be responsible for all Customer Service requirements.
  • Report to the Sales Manager.
  • Maintain a customer database.
  • Communicating with customers and following-up with their requirements.
  • Support the Sales Manager in planning the sales activities.
  • Support the sales Manager in preparing offers and follow-up with customers.
  • Attend to major customer related events.
  • Provide administrative support to the Sales Department, including communication and filing,
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Compile reports on overall customer satisfaction.
Job Requirements
  • Preference will be given to individuals from a textiles background
  • Bachelor degree.
  • Customer Service training is a requirement
  • Excellent command of both written and spoken English
  • Organization and efficiency
  • Problem-solving skills
  • Proven customer support experience
About this Company

Solotex is the largest privately-owned company in the socks business in Egypt.

Our Products:

Solotex offers a variety of socks of Men, Women and Children; ranging from classic, casual to sports. Our socks are made of 100% cotton, as well as all kinds... (More)

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