Customer Service Specialist - Merchandiser

• Achieve our mission to deliver timely, accurate, and professional customer service to our customers.
• Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
• Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold
• Explore the required negotiation skills when needed.
• Build a good rapport with clients over the phone.
• Handle and resolve customer complains.
• Manage customers' accounts.
• Follow up on customer's interaction
• The Customer Service Specialist shall be responsible for all Customer Service requirements.
• Report to the Sales Manager.
• Maintain a customer database.
• Communicating with customers and following-up with their requirements.
• Support the Sales Manager in planning the sales activities.
• Support the sales Manager in preparing offers and follow-up with customers.
• Attend to major customer related events.
• Provide administrative support to the Sales Department, including communication and filing,
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Compile reports on overall customer satisfaction.

job requirements

4 to 7 years

Not Specified at least

Manufacturing Textile and Clothing