Customer Service Quality Assurance Specialist

Atheel CC - Maadi, Cairo

137
Applicants for
4 open positions
63
Seen
3
Shortlisted
2
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
4 open positions
About the Job
  • Assuring the quality of the performance of the Calls & Emails in the Operation.
  • Monitor and evaluate calls according to QA standards.
  • Responsible for documents control and assisting Back office operation.
  • Conducting Regular process quality check and documents inspection.
  • Conducting Regular process quality check for the ticking deposit.
Job Requirements
  • Excellent English
  • Telesales / Call center experience
  • Back Office experience
  • Relevant experience in CRM and ticking processing experience
  • Knowledge of concepts QA
  • Strong computer skills including Microsoft Office
  • Commitment and consistency
  • Experience required: 2-3 years.
About this Company

Running Since 2016 ATHEEL CC has been established on 2016. We have been aiming to help hundreds of businesses succeed with their contact center projects. Our Professionalism: ATHEEL CC only employs competent agents to assure quality and best output for each project.Our Team... (More)

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