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CrossOver - Cairo, Egypt
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We're running an Online Hiring Tournament on February 18th to hire Customer Support Managers (USD $100K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager. This is a 100% remote, full-time role.
We're looking for experienced B2B Customer Support Managers who are the world’s best at managing customers and support teams. You will be expected to demonstrate both a mastery of the technical skills associated with the products at hand, as well as the managerial ability to motivate, build, grow and monitor your team in a high performing environment. We find that the best Customer Support Managers have a software engineering background but a passion for interacting with and solving the toughest customer problems.
Specifically, you will be responsible for overseeing a team of 15-20 individuals. You will be responsible for ensuring that team members are assigned support tickets and liaise with IT and Engineering teams where necessary to get tickets resolved and manage escalations from customer with fast resolution time and high quality deliverables. Unlike other support organizations - we have an innovative model where every agent learns every product. To do this - we staff with only the best global support engineers. You will own the process of reviewing feedback from customers and using the insights to set challenging goals for the team. Under your leadership, we expect to see consistent improvement in the net promoter score and the issue resolution times.
For more details regarding this role, please see the job description here
We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.
Register at the green button, and you will receive the webinar address upon completing registration.
Join our community of remote professionals!
At Crossover, we understand that you’re looking for long-term contracts and competitive compensation. And that’s just what we offer to candidates who have the skills and experience to stand out and the willingness to complete our rigorous evaluation process. All of our jobs are location-independent, multi-year in duration, and offer high hourly rates by U.S. standards.
Talent isn’t determined by geography, and your career path shouldn’t be either. That’s why we look worldwide for candidates who have the skills, determination, and drive to work with some of the best businesses out there. We match our carefully vetted Fortune 1000 clients with only the most highly qualified talent.
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