Head Of Quality

Mphotels -
Hurghada, Red SeaPosted 4 years ago

143Applicants for1 open position

Job Details

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Purpose of the Job:

Ensure that the service our organization provides is fit for purpose, is consistent and meets both external and internal requirements. This includes legal compliance and customer expectations.
Coordinating the activities required to meet the quality standards. Monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards. - Based in Hurghada

About the role

Focusing on high defect areas and re-establishing process and service steps in cooperation with HODs, for an improved outcome while eliminating non-value adding steps.
Devising and establishing MPH quality procedures, standards and specifications.
Understanding customer needs and requirements to develop effective quality control processes.
Reviewing customer requirements and making sure they are met and monitoring their compliance.
Working with purchasing staff to establish quality requirements from external suppliers.
Setting standards for quality as well as health and safety
Making sure that the services or processes meet international and national standards.
Looking at ways to reduce waste and increase efficiency
Defining quality procedures in conjunction with operating staff
Setting up and maintaining controls and documentation procedures.
Monitoring performance by gathering relevant data and producing statistical reports
Making suggestions for changes and improvements and how to implement them
Using relevant quality tools and making sure managers and other staff understand how to improve our business
Making sure the company is working as effectively as possible to keep up with competitors.
Understanding customer needs and requirements to develop effective quality control processes.

Lean six Sigma , Green belt or Black belt certified
High Education degree – Bachelor in MBA or Tourism or similar is advantage.
Excellent knowledge of English (written, verbal)
Must be able to use proficiently all Microsoft Office Applications
Skillful operational use of the computer and its word processing program.
Minimum 2 years’ experience in a five star international hotel chain and in the same position.
Must be able to work in pressure environments and high-intensity situations
Must be hard working & a team player, with a result-orientated attitude.
Organizational and planning skills
Skills in numerical and statistical analysis
The ability to work as part of a team