Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Job Description
- We are looking to hire a Technical Support Specialist who is interested in growing their IT Networks career by joining our forward-thinking team. In this position, you will act as first-line support and will participate in both phases of installing and maintaining networks, providing technical support to Damlag's off-site clients (mostly movie theaters and festivals sites).
Hence, your network support and people-communication skills will constantly develop.
Key Roles and Responsibilities
In Network Installation Phase:
- Perform new client's site survey for diagnosis and written recommendation.
- Build network diagrams for any new site installations under manager's supervision.
- Install and configure all network devices (WAN and LAN connectivity, routers, load balancers, firewalls, and security). This is in addition to running and installing network and internet wiring using Windows and UNIX operating systems.
- Install and configure all Damlag's ticketing solution devices.
- Configure monitoring of network devices.
- Sign off the completion of the installation phase and start the maintenance phase.
In Network Maintenance Phase:
- Perform scheduled clients' site visits to monitor network performance and ensure system availability and reliability.
- Crisis Management which requires prompt and effective handling of unforeseen network failure issues remotely or on-site.
- Handle all network devices upgrades or exceptions.
- Handle all Damlag machines exceptions or upgrades on-site.
- Perform all application layer maintenance tasks.
Job Requirements
- A fresh graduate with a relevant technical undergraduate degree, or 1 Year of experience in a network support environment.
- Developing complete awareness of all company's key technical products/services for which technical support is being provided.
- Telephone and face-to-face professional communication, active listening and follow up until complete resolution of network issues.
- Keeping clients informed about incidents' progress and notifying them of impending changes or agreed outages.
- Readiness to document all work performed daily to build a complete customer work history.
- Ability to complete work within expected time frames.
- Ability to multi-task and adapt to changes quickly.
