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Network and Communication (Voice...

Cairo, Egypt

Network and Communication (Voice) Engineer

Cairo, Egypt
Posted 2 months ago
51Applicants for3 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Manage and administer cisco IP Telephony network that include cisco call manager (CUCM), Cisco unity connection (CUC), IM and Presence and Expressway for MRA.
  • Manage, configure and troubleshoot cisco voice gateways for branches connection with PSTN through (PRIs and FXOs).
  • Manage and administer Video conference solution that include Jabber Guest, Cisco webex meeting server (CWMS), Cisco Meeting Server (CMS) and Video Endpoints.
  • Manage, configure and troubleshoot cisco contact center enterprise (UCCE), CVP, PGs, HDS and Roggers.
  • Manage, configure and troubleshoot Zoom/Eleveo call recording.
  • Deep understanding and troubleshooting different VoIP protocols “H323, MGCP, SIP”
  • Handle project documentation, planning and user guides.
  • Support end users’ issues regarding IP phone registration, Extension Mobility,  PSTN External calling, Cisco finesse login, Cisco Jabber, MRA and Voice Mail.
  • Support call center and call recording issues (Call routing, IVR, Finesse, CUIC Reports and Eleveo call recording).

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum 3 years of experience in VoIP and voice communication technologies.
  • Strong knowledge of Cisco voice solutions and related technologies.
  • Familiarity with SIP, RTP protocols, and telephony systems.
  • Certification such as CCNA Voice or similar is a plus.
  • Excellent problem-solving and analytical skills.
  • Strong communication skills in English, both verbal and written.
  • Ability to work collaboratively in a team environment.

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