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Job Description
- Manage and administer cisco IP Telephony network that include cisco call manager (CUCM), Cisco unity connection (CUC), IM and Presence and Expressway for MRA.
- Manage, configure and troubleshoot cisco voice gateways for branches connection with PSTN through (PRIs and FXOs).
- Manage and administer Video conference solution that include Jabber Guest, Cisco webex meeting server (CWMS), Cisco Meeting Server (CMS) and Video Endpoints.
- Manage, configure and troubleshoot cisco contact center enterprise (UCCE), CVP, PGs, HDS and Roggers.
- Manage, configure and troubleshoot Zoom/Eleveo call recording.
- Deep understanding and troubleshooting different VoIP protocols “H323, MGCP, SIP”
- Handle project documentation, planning and user guides.
- Support end users’ issues regarding IP phone registration, Extension Mobility, PSTN External calling, Cisco finesse login, Cisco Jabber, MRA and Voice Mail.
- Support call center and call recording issues (Call routing, IVR, Finesse, CUIC Reports and Eleveo call recording).
Job Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3 years of experience in VoIP and voice communication technologies.
- Strong knowledge of Cisco voice solutions and related technologies.
- Familiarity with SIP, RTP protocols, and telephony systems.
- Certification such as CCNA Voice or similar is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication skills in English, both verbal and written.
- Ability to work collaboratively in a team environment.