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Job Description
- Retrieve all confirmed bookings through our online system and recheck all booking details (Hotel name – Hotel address – Number of PAX – In & Out – Room category and view – Number of rooms).
- Reconfirm these reservations with our suppliers or with the hotels directly.
- Update vouchers with HCN.
- Revise status of all bookings.
- Solve guests' complaint in timely manner, within and after stay.
Job Requirements
- Bachelor Degree.
- Effective Communication skills, Problem-solving skills.
- Time-management skills, Organizational skills, Problem-solving skills, Flexibility, Accountability.
- Active listening skills, Prospecting, Social Selling, Negotiation Skills, Integrity, Patience.
- Social media skills, Technological skills.
- Conflict management skills.
- Experience as “Hotel Operations Specialist” at least one year.
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