Customer Communication & Support
Handle inbound customer inquiries via phone, email, Whatsapp chat, and social media, providing prompt, clear, and helpful responses related to our Online Products and services.

Customer Acquisition Assistance
Engage with potential customers to introduce our platform, explain features and benefits, and support onboarding activities to ensure a smooth start to their journey with us.

Retention & Engagement
Assist in executing campaigns aimed at improving customer satisfaction and retention. Follow up with active users to collect feedback, encourage usage, and resolve pending concerns.

Operational Customer Management
Support day-to-day customer operations including transaction tracking, issue resolution, follow-ups, and escalations for payment or account issues.

Social Listening & Feedback Monitoring
Monitor customer sentiment and queries across digital and social media channels. Respond proactively and escalate critical feedback to internal stakeholders.

Feature Education & Upselling
Inform users about new product features, or service upgrades that may enhance their eCommerce experience and financial transactions on the platform.