Instructional Designer- Training Team

About UsTamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.About The RoleAs an Instructional Designer in our contact center team, you will create engaging, effective learning content that supports onboarding, upskilling, and performance across our contact center teams. Working closely with trainers, subject matter experts, and operations leaders, you’ll build digital and blended learning solutions that reflect our brand, simplify complexity, and drive results. This role will be based in Riyadh, KSA.Your ResponsibilitiesDesign and develop instructional content such as e-learning & instructor-led modules, facilitator guides, job aids, and assessmentsTranslate complex processes and systems into clear, learner-friendly materialsCollaborate with trainers and SMEs to align training content with business needs and operational updatesBuild interactive and visually engaging content using authoring tools and design platformsContinuously review and update training materials to ensure accuracy and consistencySupport onboarding and skills training through digital learning assets and documentationContribute to knowledge base content and scalable learning resourcesYour Expertise2–4 years of experience in instructional design or content development, ideally in a contact center environmentStrong portfolio of instructional materials across digital and instructor-led formatsHands-on experience with learning design tools such as Rise 360, Storyline, Adobe Creative Suite, and CanvaFamiliarity with LMS platforms and SCORM-compliant course developmentExperience in training delivery is a plus; TOT certification is considered an assetSkillsStrong instructional design and adult learning methodology knowledgeAbility to create clear, visually engaging, and accessible contentExcellent written and visual communication skillsStrong project management and attention to detailAbility to work independently and cross-functionally on multiple projectsAttributesCreative, learner-focused, and collaborativeDriven by quality and user experienceAdaptable and comfortable in a fast-paced, evolving environmentCurious, proactive, and passionate about enabling others through learning.