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Job Description
Position Summary
The Helpdesk Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.
The Available Shifts For This Position Are
7:00 AM – 4:00 PM Riyadh Time
8:00 AM – 5:00 PM Riyadh Time
Key Responsibilities
Resolves complex technical issues at point of contact
Utilizes customer service skills to effectively support a demanding client base
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Excellent analytical and problem solving skills
Position also requires the ability to work under pressure to meet strict deadlines
Have an excellent command of both written and spoken English and Arabic
Education & Prior Experience
Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable
A+ and Network+ certifications are highly desirable
Prior experience documenting interactions and using an IT ticketing system
Technology
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
The Helpdesk Support Specialist provides support for attorneys and professional staff in a 24x7 phone based call center environment.
The Available Shifts For This Position Are
7:00 AM – 4:00 PM Riyadh Time
8:00 AM – 5:00 PM Riyadh Time
Key Responsibilities
Resolves complex technical issues at point of contact
Utilizes customer service skills to effectively support a demanding client base
Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
Excellent analytical and problem solving skills
Position also requires the ability to work under pressure to meet strict deadlines
Have an excellent command of both written and spoken English and Arabic
Education & Prior Experience
Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
Microsoft Office Specialist certification in MS Word and other Office certifications are highly desirable
A+ and Network+ certifications are highly desirable
Prior experience documenting interactions and using an IT ticketing system
Technology
Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
Job Requirements
Candidate should also be flexible to work overtime as needed
Qualifications
Skills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
Must be highly productive, able to balance competing priorities and meet all established productivity measures
Ability to adapt to a fast-changing environment
Qualifications
Skills & Competencies
Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
Must be highly productive, able to balance competing priorities and meet all established productivity measures
Ability to adapt to a fast-changing environment
