About the Role:
ZINAD IT, a leading provider of innovative cybersecurity solutions and
services is seeking a driven and experienced Customer Success Manager
who is a driven & customer-centric personality to join our growing team. In
this critical role, you will be the primary point of contact for our valued clients
in the MEA region, ensuring their continuous success with our cybersecurity
platforms. The detailed responsibilities of the “Customer Success Manager”
include the following:

• Proactively build and maintain strong relationships with assigned
  customers in the MEA region
• Onboard new clients, ensuring a smooth and efficient transition
• Monitor customer usage and satisfaction metrics
• Become a product expert, delivering ongoing training, refreshment
  sessions and support to assigned customers
• Identify and address customer needs, proactively recommending
  solutions during the term of the contract and at the renewal time.
• Collaborate with internal functions in the company to ensure delivery
  of customer needs, requirements, and customizations (when applicable)
  as per the scope of work during the term of the contract or
  for the renewal of the contract.
• Track key performance indicators (KPIs) and report on customer
  success.
• Develop and implement strategies to drive customer retention and
  upsell opportunities.
• Ensure customer satisfaction targets.
• Ensure fulfillment of annual contracts renewal target.