Customer Success Specialist
Sylndr -
Katameya, CairoPosted 2 years ago30Applicants for1 open position
- 21Viewed
- 5In Consideration
- 16Not Selected
Job Details
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Job Description
- Coordinating with different teams to solve issues in a timely manner.
- Handle all Customer inquiries completely and accurately.
- Resolve and manage Customer complaints and problems to their satisfaction as per the scope set.
- Use Customer service skills to optimize the opportunity for each customer contact.
- Use all acquired skills from the delivered training to all call scripts, communicated process, and achieve quality communicated targets
- Complete all necessary documentation related to different transactions handled
- Alert the Supervisor of issues or concerns that require escalation for complete resolution
- Maintain confidentiality of Sylndr’s customer's data
- Reach the communicated target for each type of transaction handled
- Participate in individual and team training/ meetings in order to ensure that knowledge is up to date
Job Requirements
- High sense of commitment and discipline
- High Sense of quality and precision in fulfilling duties and tasks
- Experience in a customer service role
- Self-starter
- Able to identify customer needs
- Able to organize and communicate information clearly
- Has a positive and professional customer-oriented attitude
- Can articulate voice and tone
- Telesales skills is a huge plus
- Has 6 months of experience most of which in call center/customer service
