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Job Description
- Working closely with other departments to handle customer queries.
- Providing the best possible answers and solutions to the customers (via emails and live chat).
- Communicating effectively and efficiently with players and colleagues to ensure delivery of business objectives and targets.
- Working 24/7 shift pattern.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing document.
- Following communication procedures, guidelines and policies.
- Identifying and assessing customers’ needs to achieve satisfaction.
Job Requirements
- CS experience is preferable.
- Communication Skills
- Flexibility Very good up to excellent English and Fluent in Turkish Ability to work under pressure.
- Males or Females Grads only
- Max aged 30 years old.
