Development and Operation Engineer

The Development and Operation Engineer is responsible for the optimization of service centers operational issues.

• Execute field visits to run standard operating procedures audits, assess and determine service objectives accordingly and set corrective plans and follow thoroughly from action plans communication to implementation.
• Improve quality through frequent examination, evaluation and analysis of service centers KPIs.
•  Participate and initiate KAIZEN activities to improve service centers overall performance.
• Review and analyze CSI in order to enhance weak points affecting our customers.
• Liaison and coordinate with service departments to fine tune their operations systems.
• Monitor daily operations to identify weak points, run gap analysis and identify areas for development.
• Carry out departmental initiatives projects by applying project management tools such as (Objective and scope setting, needed resources, stakeholders mapping, tracking of progress and measurement of progress performance)
• Follow up on departmental on-going tasks and with determined departments to ensure service centers supplies proper fulfillment