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Job Description
- Coordinate and manage the end-to-end process of international and domestic freight shipments.
- Negotiate rates and contracts with carriers, shipping lines, and logistics providers to ensure cost-effective solutions.
- Prepare and review shipping documentation, including bills of lading, invoices, and customs paperwork.
- Track and monitor shipments to ensure timely delivery and resolve any issues or delays that arise.
- Communicate proactively with clients, suppliers, and internal teams to provide updates and resolve inquiries.
- Ensure compliance with all relevant import/export regulations, customs requirements, and company policies.
- Arrange for cargo insurance and manage claims in case of loss or damage.
- Analyze logistics data to identify trends, optimize routes, and recommend process improvements.
- Maintain accurate records of shipments, costs, and customer interactions.
- Support the logistics team in achieving operational targets and customer satisfaction goals.
Job Requirements
- 1-7 years of experience in freight forwarding, logistics, or a related field.
- Strong understanding of international shipping, customs regulations, and documentation requirements.
- Excellent organizational and multitasking abilities to manage multiple shipments simultaneously.
- Effective communication and negotiation skills for dealing with clients and service providers.
- Proficiency in logistics management software and Microsoft Office applications.
- Ability to analyze data and make informed decisions to optimize logistics operations.
- Attention to detail and accuracy in preparing and reviewing shipping documents.
- Problem-solving skills to address shipment delays, discrepancies, or client concerns.
- Flexibility to adapt to changing priorities and fast-paced environments.
- Commitment to upholding company values and delivering exceptional customer service.
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