Rooms Division Manager
Sheraton, Cairo
Rooms Division Manager
Sheraton, CairoPosted 1 month ago28Applicants for1 open position
- 11Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Operational Management: Supervise daily operations of the front desk, reservations, housekeeping, and guest services teams.
- Staff Leadership: Train, mentor, and manage staff to maintain high performance standards and ensure adherence to company policies.
- Customer Satisfaction: Monitor guest feedback and implement improvements to enhance the overall guest experience.
- Budget Oversight: Manage departmental budgets, track expenses, and optimize resources to achieve financial objectives.
- Collaboration: Work closely with other departments, including food and beverage and marketing, to align operational goals with the overall business strategy.
- Monitor room occupancy, revenue performance, and KPIs (Key Performance Indicators).
- Ensure compliance with health, safety, and brand standards.
Job Requirements
- Proven experience in hospitality management, preferably in a similar role.
- Knowledge of property management systems (PMS), like Opera and Ezee.
- Strong interpersonal and leadership skills with a focus on team development.
- Excellent organizational and problem-solving abilities.
- Proficiency in property management systems and Microsoft Office applications.
- Ability to work flexible hours, including evenings, weekends, and holidays.
