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Sales & Customer Service Agent

FloraDoor
Nozha, Cairo
Posted 2 months ago
109Applicants for2 open positions
  • 43Viewed
  • 12In Consideration
  • 31Not Selected
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Job Details

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Job Description

FloraDoor online Florist is seeking sales team member for its parent-company “White Orchid” that was established in 2002, a well known company for importing and exporting flowers in Egypt.

  • Engaging customers through Calls, WhatsApp, emails and social networks.
  • Receiving and processing orders in an accurate and efficient manner
  • Communicating with internal and external suppliers in different conutries
  • Following up with customers to ensure their satisfaction
  • Effectively resolving customer inquiries
  • Managing the E-Commerce Content Management Systems
  • Monitoring daily operations of E-Commerce transactions
  • Educating customers on using our e-commerce system
  • Communicate with storage management to ensure customer requirements are met
  • Coordinating with E-Commerce and Digital Marketing teams
  • Providing daily and monthly reports
  • Creating and sending invoices for the clients.
  • Other duties as assigned

Job Requirements

  • Excellent written and verbal communication skills “ English” is a must
  • Experience in sales is preferable
  • Detail-oriented, flexible, adaptable, optimistic, dynamic self-starter
  • Able to work in a fast-paced, detail orientated environment
  • Excellent interpersonal and communication skills
  • Intermediate PC and PC application skills
  • Males only
  • Bachelor’s Degree, 23 to 30 years old
  • Polite, friendly attitude to deal pleasantly with customers
  • Ability to work under deadlines
  • Expert in Microsoft Office and related applications.
  • Ability to travel to different cities in Egypt when necessary

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