Quality Assurance Specialist - Customer Service
Maadi, CairoPosted 2 years ago109Applicants for1 open position
- 51Viewed
- 16In Consideration
- 34Not Selected
Job Details
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Job Description
- The Quality Assurance Specialist will monitor the company-wide quality assurance program across all operations to assess employee demeanor, technical accuracy, performance, and conformity to company policies and procedures.
- The QA specialist will perform routine operational inspections for accuracy and provide feedback to reduce errors and assist operations in tracking, documenting, and reporting quality levels.
- The QA specialist will analyze and investigate healthcare providers' complaints or reported quality issues to ensure resolution in accordance with company guidelines.
- The QA specialist has a key role in developing, creating, and implementing quality enhancement processes and procedures.
Job Requirements
- Proven work experience as a Quality Assurance Specialist or similar role.
- Highly skilled in Microsoft Excel and PowerPoint.
- Good communication skills, both verbal and written
- Excellent data collection and analysis skills
- Continuous learning and development interest.
- Must be Cooperative, understanding, and proactive.
- Very good English language (Speaking and Writing).
