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Job Description
Key Responsibility:
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to Employees.
- Install, modify, and repair computer hardware and software.
- Healthy check Printer Devices, Attendance machines, CCTV, IP CAM, and any related network devices.
- Resolve technical problems with Local Area Networks (LAN).
- Refer to internal databases or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
- Good Knowledge of domain environment (DNS, DHCP).
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
Job Requirements
Experience, Education, and Training:
- BS degree in Information Technology, Computer Science or equivalent.
- 0-2 years of experience in providing help desk support.
- Good English.
- CCNA and MCSA courses (Preferred).
- Must have good knowledge of PC /Laptop Troubleshooting (software/hardware).
- Hands-on experience with Windows OS.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft and Cisco or similar technologies is a plus
