• Handle Chat interactions, inbound video calls, emails & outbound calls as required.
• Comprehend customers' queries / complaints / comments.
• Display empathy/ understanding of the issue/ concern towards the customer 
• Provide quick and effective resolutions to customers' queries 
• Talks in a way the customer can understand 
• Can handle pressure situations and complaints of irate customers 
• Works accurately and with an eye for details 
• Can use automated information systems to analyze the customer's situation 
• Meeting targets of upselling 
• Ensures adherence to on-time reporting to work
• Share process improvement ideas