Job Summary

We are looking for a reliable and customer-focused Call Center Agent to serve as the first point of contact for our clients and customers. The ideal candidate will handle both inbound and outbound calls, providing high-quality service, resolving basic inquiries, and offering accurate information in a professional manner.

Key Responsibilities

• Answer incoming calls promptly and professionally
• Address customer inquiries, provide accurate information, and resolve basic issues
• Take and relay detailed messages to the appropriate departments or individuals
• Use FAQs and knowledge base to assist customers effectively
• Escalate unresolved issues or route calls as necessary
• Maintain updated knowledge of company products, services, and policies
• Document call details and customer interactions in the CRM system
• Follow communication scripts and adhere to SOPs
• Meet call center performance goals (quality, handling time, satisfaction)
• Handle high volume of calls in a fast-paced environment