Customer Support Representative
Heliopolis, CairoPosted 1 year ago120Applicants for1 open position
- 108Viewed
- 24In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Answer customer inquiries via phone, email, and in-person.
- Answer inbound calls in a timely and friendly manner.
- Evaluate problems and complaints of the callers and provide proper solutions to them.
- Respond to the needs of customers and provide personalized service.
- Complete call logs and reports.
- Manage and update customer databases.
- Follow-up on customer calls.
- Review customer-provided details before confirming the order.
- Verify order information, including location and order details, in the Odoo system.
- Address issues such as late refunds, out-of-stock items, product replacements, exchanges, and other related matters.
- Process returns in the Odoo system and documents the reason for the return.
- Respond to customer emails regarding return requests and provide necessary information and instructions.
- Collaborate closely with the finance department to ensure seamless synchronization of orders, refunds, and other financial transactions between Oddo and Shopify platforms.
- Coordinate with the warehouse team to expedite product deliveries, update out-of-stock statuses on Oddo, offer alternative sizes when necessary, and handle any issues related to undelivered or incomplete orders.
- Collaborate with the senior buyer in case of product defects; work together to address and resolve any issues with the vendors.
Job Requirements
- Ability to multi-task, prioritize, and manage time effectively.
- Demonstrates a positive, enthusiastic, friendly attitude
- Knowledge of internet usage (browsing), good knowledge of Microsoft Office application.
- Excellent communication and presentation skills.
- Graduate from Language schools
- Fresh Graduate
- New Cairo, Nasr city and Heliopolis residents are preferable.
- Strong verbal and written communication skills
- Ability to analyze and identify customer concerns, think critically and provide appropriate solutions
