Transport Network Operations Engineer L2 (DWDM)

Principal Functions:

• Independently handle and solve critical/major faults in the transport network.
• Manage all service assurance, service fulfillment and change management activities for transport network.
• Ensures network and its elements perform with consistency, reliability, and efficiency in compliance with the engineering standards, objectives, priorities, guidelines, and procedures. 
• Provides professional guidance and support to peers and NOC Engineers in carrying out the assigned functions.
• Develop operational, provisioning and change management processes.
• Should be fully familiar and updated with transport network layering structures, OTN standards and testing protocols.
• Ensure changes in network is deployed with zero/minimum impact on the live services.
• Develop L1 staff to handle the network issues independently.
• Assign shift duties for the NOC if required.

Duties & Responsibilities:

• Operations
  • Perform and coordinate the assigned day-to-day roles/responsibilities in compliance to standards and practices relating to provisioning, testing & commissioning operations, and maintenance of respective network functionality.
  • Monitor the operational events and reviews statistics on availability, health, resources, and performance of the Transport Network Operations.
  • Independently handle resolution of complex issues/ concerns and resolves faults. 
  • Liaise on day-to-day basis with peer teams, service desks, customer care cases, etc. to complete routine operations tasks – e.g. provisioning, testing, troubleshooting, etc.
  • Handle and follow up fault resolution of complex issues, persistent/unresolved complaints.
  • Oversee and conduct proper project documentation and maintenance of logs, progress reports etc. of job-related activities as applicable.
  • Review the network configuration and align with any request for change.

• Maintenance
  • Ensure routine maintenance of the Transport Network Systems in accordance with the standards and procedures as per the Manufacturer’s Manuals. 
  • Implement pro-active measures like periodic network health check, alarm logs, historical PM data analysis.
  • Coordinate and implement the configuration and upgrade of Network & Servers to match the new releases from Manufacturers/Suppliers.
  • Implement the prescribed performance monitoring procedures for the assigned Network Systems.
  • Oversee, guide, and participate as required in the trouble shooting routines. 
  • Coordinate and carry out 2nd level problem resolution when referred from L1, on-call assignments, and emergency response system in respect of the assigned Network Systems
  • Coordinates for Level-3 support depending on the nature of the issue/fault.
  • To prepare detailed incidents reports whether required by customer or management.
  • Implement the installation of software patches and bug fixes in accordance with the procedures and guidelines. 
  • Develop proactive process for the Transport network so that customer SLAs are achieved. 
  • Update Network Design Documents and as built drawings.
  • Maintain the network database with zero errors.