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IT Technical Support Engineer.

Emeco Travel
Downtown, Cairo

IT Technical Support Engineer.

Downtown, CairoPosted 1 month ago
279Applicants for1 open position
  • 54Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

•             keep computer systems running smoothly and ensure users get the maximum benefit from them.

•             install and configure computer hardware operating systems and applications.

•             monitor and maintain computer systems and networks.

•             Installing new software and hardware drivers and updating existing ones as needed.

•             Logging all service requests and updating tickets as needed.

•             provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues.

•             troubleshoot system and network problems, diagnosing and solving hardware or software faults.

•             follow diagrams and written instructions to repair a fault or set up a system.

•             support the roll-out of new applications.

•             set up new users' accounts and profiles and deal with password issues.

•             respond within agreed time limits to call-outs.

•             work continuously on a task until completion (or referral to third parties, if appropriate).

•             prioritize and manage many open cases at one time.

•             Test and evaluate new technology.

Job Requirements

•             Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

•             Ability to diagnose and troubleshoot basic technical issues.

•             the ability to think logically

•             Excellent written and verbal communication skills.

•             Additional certification in Microsoft (MCSA), Cisco (CCNA)or similar technologies is a plus.

•             excellent listening and questioning skills, combined with the ability to interact 

•             Attention to detail.

•             Good problem-solving skills.

• BS degree in Information Technology, Computer Science or relevant field.

Preferred Experience:

• Microsoft Windows Desktop Environment 3 years (Preferred).

• Microsoft Windows Server Environment 3 years (Preferred).

• Active Directory

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