Senior Service Engineer

Key Responsibilities

Service Execution & Technical Support

• Lead and perform installation, commissioning, troubleshooting, and repair machines and systems in workshop and at customer sites.
• Conduct preventive and corrective maintenance on compressors, blowers, and related equipment.
• Diagnose technical problems, propose solutions, and ensure timely resolution of breakdowns.
• Prepare service reports, failure analyses, and recommendations for customers.
• Provide technical guidance to junior service engineers and technicians during field assignments.

Customer Relationship Management

• Act as the primary technical contact for key customers during service interventions.
• Provide professional support, advice, and training to customer maintenance teams.
• Ensure a high level of customer satisfaction through timely service delivery and follow-up.

Coordination & Internal Collaboration

• Collaborate with the Spare Parts and Order Processing teams to ensure availability of required components.
• Support the Sales team with technical expertise for service contracts, upgrades, and modernization projects.

Reporting & Documentation

• Maintain detailed service records, intervention reports, and documentation for each job.
• Monitor machine performance trends and proactively suggest improvements to customers.
• Provide feedback to management on recurring issues, product reliability, and service process improvements.

Health, Safety & Compliance

• Ensure all service work is carried out in compliance (Environment, Health & Safety) standards and customer site regulations.
• Promote safe working practices among service teams and customers.