Training Specialist

Alshaya -
Cairo, Egypt

Training Specialist

Full Time

On-site

Alshaya -
Cairo, EgyptPosted 30 days ago

23Applicants for2 open positions

0Viewed

0In Consideration
0Not Selected

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Skills And Tools:

Job Description

To deliver engaging and practical training as part of the Art of Selling program, enabling retail teams to enhance customer satisfaction, engage HVCs, and drive like-for-like (LFL) transaction growth. The Training Specialist will focus on empowering teams with advanced selling techniques and the skills to create memorable customer experiences.

Work Context
Co-ordination	The role involves supporting the Learning Design Manager in the development and implementation of the Art of Selling program. This includes collaboration with store managers, customer experience teams, and other stakeholders to ensure the successful execution of initiatives.
Duration of a typical work week	5 days
Communicating with Supervisors, Peers, or Subordinates	Frequent interaction with supervisors, peers, and retail team members to assist with training materials, feedback, and the operational rollout of initiatives.
Scope of work	Assist in the creation and refinement of training materials, research customer engagement strategies, and provide logistical and administrative support for the Art of Selling program.
Project management	Provide project support, such as tracking progress, gathering feedback, and ensuring deliverables align with timelines and objectives.

Job Requirements

Qualifications
Education	Bachelor’s degree in Business, Education, or a related field. Certifications in instructional design or digital learning tools are a plus.
Arabic Language	Proficient
English Language	Proficient
Use of Technology	Familiarity with LMS platforms and content management tools for training materials. Proficient in basic analytics tools (e.g., Excel, Google Sheets) and CRM platforms for gathering data and reporting insights. Experience with digital facilitation tools, such as Microsoft Teams or Zoom, for managing virtual resources.
General Abilities	Strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. Excellent communication and collaboration abilities are essential. Familiarity with retail KPIs (LFL transactions, conversion rates, etc.), HVC engagement strategies, and advanced selling techniques.
Minimum On the Job Experience	2–3 years in a supporting role within learning and development, retail operations, or customer service, preferably in the retail or luxury sectors.