Customer Success Specialist ( Account Manager )
Maadi, CairoPosted 3 years ago43Applicants for1 open position
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Job Details
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Job Description
- Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets
- Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors
- Collaborate with customer to build and manage Customer Success Plans to aid the customer in achieving their objectives
- Become a Trusted Advisor to key Customer stakeholders to enhance overall customer experience
- Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale, and improve our customer’s experience
- Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
- Work with Customer to programmatically measure success & operationalize business cadence through regular communication along with thoughtful Quarterly Business Reviews
- Develop services plan, and overall services alignment, to drive appropriate levels of enablement and adoption for long term growth and consumption of products
- Partner with internal Account team on cross-sell, up-sell, and renewal opportunities
- Share best practices on Adoption, Enablement & Change Management
- Promote upgrades to Customers to utilize new features & realize new benefits
- Share Customer success stories & related ROI
Job Requirements
- 1-3 years of relevant experience
- Bachelor’s Degree in relevant discipline or equivalent experience
- Software familiarity or Background is preferred
- Deep understanding of a SaaS Customer engagement
- Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers
- Strong organizational/time management skills and the ability to manage multiple Customers simultaneously
- Self-starter who thrives in a fast-paced environment
- Can work independently and as part of a distributed team
- Excellent verbal and written communication skills
- Demonstrated Customer service, leadership, and team interaction
- Ability to bridge technology and business goals to provide productive solutions
