Customer Succsess Key account Ma...

Paymint -
Maadi, Cairo

Customer Succsess Key account Manager

Paymint -
Maadi, CairoPosted 2 months ago

92Applicants for1 open position

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Develop and maintain strong, long-term relationships with assigned key accounts.
Serve as a trusted advisor by deeply understanding clients’ business goals and how our solutions support them.
Oversee smooth onboarding, training, and product adoption for key clients.
Act as a liaison between clients and internal teams (Product, Support, Compliance).
Monitor client health and proactively address risks of churn or dissatisfaction.
Lead Quarterly Business Reviews (QBRs) to discuss performance, gather feedback, and explore upselling opportunities.
Identify growth opportunities, including cross-selling and upselling fintech products or services.
Maintain up-to-date knowledge of product features, regulatory changes, and industry trends to advise clients effectively.
Use CRM systems to manage pipelines, document interactions, and forecast renewals or expansions.
Resolve escalated issues in a timely and professional manner.

1-2+ years of experience in account management or client success, preferably in a fintech, SaaS, or banking environment.
Strong understanding of financial products, digital payments, or compliance-related topics (KYC/AML).
Excellent communication, negotiation, and presentation skills.
Proven ability to manage multiple high-value clients with attention to detail.
Tech-savvy with experience using CRM tools (e.g., odoo, HubSpot)
Analytical mindset and ability to derive insights from customer data.
Excellent to very good English .