Senior QA Specialist

Masria Digital Payment (... -
New Cairo, Cairo

Masria Digital Payment (MDP) -
New Cairo, CairoPosted 2 months ago

34Applicants for1 open position

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Ensuring compliancy with company quality assurance standards
Inspect company processes through records and tracking systems
Monitoring processes performance on the different channels through Agreed internal SLAs and KPIs
Monitoring External SLA and Customer Feedback
Identify failures and potential failures through in processes implementation
Identify resolving workflow of production/processes issues include recommend action plans/preventive actions and communicate results with the concerned management.
Analyze Monitoring reports and tracking the corrective action implementation.
Assists in developing, creating, and implementing various quality processes and procedures.
update documentation needed to comply with requirements and to enhance the process flow.
Maintain company Documentation system
Analyze the scheme bulletins, identify the mandate and its impact from organization perspective.
Assign action owners & follow up for due date from relevant stakeholders.
Maintain Scheme Risk Management , Track / Follow-up on the mandates