IT Technical Support Specialist

UnitLabs Dokki, Giza

Posted November 26, 2020

183

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1 open position

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Experience Needed: 1 to 2 years	Career Level: Entry Level	Job Type: Full Time Remote during COVID-19
Salary: Confidential	Vacancies: 1 open position

Job Categories:

Installation/Maintenance/Repair

IT/Software Development

Engineering - Telecom/Technology

About the Job

Serve as the first point of contact for end-users seeking technical assistance over the phone or email.
Troubleshoot the network services (printing, email service and Internet access, file sharing).
Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
Educate coworkers about best practices for computer usage.
Support the day-to-day operations of our computer network.
Install new software and hardware components.
Implement security measures.
Assist in development and enhancement of IT systems.

Job Requirements

Degree in Information Technology or related field is a must.
From one to two years of experience in the same position.
Professional certification (e.g. CCNA, MCSE).
Good Experience with Microsoft operating systems, Active Directory, Group Policy, DNS, OS security, and systems patching.
Efficient troubleshooting abilities.
Working knowledge of relevant operating systems, software and mail issues.
Ability to work under pressure and handle multiple problems simultaneously.
Knowledge of hardware troubleshooting and concepts.
Linux and VMware virtualization is a plus.

Keywords:

Information Technology (IT)

Troubleshooting

Hardware

Technical Support

Information Technology

About this Company

UnitLabs is a software development powerhouse that develops integrated enterprise solutions, with an emphasis on financial, project management, customer management and resource management cloud-based and mobile solutions.

For over a couple of decades now, UnitLabs... (More)

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