Sales - Key Account Manager
Smouha, Alexandria
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Job Description
Job Description:
We are seeking a highly motivated and results-driven Key Account Manager with a strong background in sales and client development. In this role, you will be responsible for managing and growing key customer accounts, ensuring complete satisfaction, and identifying opportunities to upsell and cross-sell solutions that align with client needs. You will work closely with internal teams to deliver value and drive long-term business success.
Responsibilities:
- Ensure 100% customer satisfaction and resolve issues promptly within defined timelines.
- Coordinate after-sales services including product/service delivery, collections, and warranty handling.
- Develop and execute account growth strategies to increase client value and drive revenue.
- Identify and pursue upselling and cross-selling opportunities (e.g., Mega Upgrade plans).
- Build strong, long-term client relationships by understanding business goals and offering tailored solutions.
- Proactively mitigate risks such as customer churn, negative reviews, and bad debt.
- Improve internal processes to enhance efficiency, reduce error, and accelerate response times.
- Maintain accurate records of all customer interactions, transactions, and outcomes.
- Collaborate with Finance, Marketing, Sales, and Technical Support teams to fulfill customer requirements.
- Prepare and present account performance reports, forecasts, and strategic plans to stakeholders.
- Manage multiple key accounts without compromising service quality.
Job Requirements
- Proven experience as a Key Account Manager, Sales Account Manager, or similar role.
- Strong sales, negotiation, and presentation skills.
- Experience in building client development strategies and growing existing accounts.
- Excellent communication and interpersonal skills.
- Ability to analyze client needs and offer customized solutions.
- Well-organized, detail-oriented, and capable of handling multiple priorities.
- Fluent in English (written and spoken); additional languages are a plus.
