Sales - Key Account Manager
Smouha, Alexandria
Job Details
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Job Description
Responsibilities:
- Ensure 100% customer satisfaction and resolve issues promptly within defined timelines.
- Coordinate after-sales services including product/service delivery, collections, and warranty handling.
- Develop and execute account growth strategies to increase client value and drive revenue.
- Identify and pursue upselling and cross-selling opportunities (e.g., Mega Upgrade plans).
- Build strong, long-term client relationships by understanding business goals and offering tailored solutions.
- Proactively mitigate risks such as customer churn, negative reviews, and bad debt.
- Improve internal processes to enhance efficiency, reduce error, and accelerate response times.
- Maintain accurate records of all customer interactions, transactions, and outcomes.
- Collaborate with Finance, Marketing, Sales, and Technical Support teams to fulfill customer requirements.
- Prepare and present account performance reports, forecasts, and strategic plans to stakeholders.
- Manage multiple key accounts without compromising service quality.
Job Requirements
- Proven experience as a Key Account Manager, Sales Account Manager, or similar role.
- Strong sales, negotiation, and presentation skills.
- Experience in building client development strategies and growing existing accounts.
- Excellent communication and interpersonal skills.
- Ability to analyze client needs and offer customized solutions.
- Well-organized, detail-oriented, and capable of handling multiple priorities.
- Fluent in English (written and spoken); additional languages are a plus.
