Customer Support Representative ...
PEXLY -
Cairo, Egypt
Job Details
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Job Description
Your Responsibilities:
- Provide customer support via calls, emails, and chats.
- Answer general, product-related, and order-related inquiries.
- Handle customer complaints and provide appropriate resolutions.
- Process returns, refunds, and order replacements as per company policies.
- Document and update customer interactions and transactions in the CRM.
- Meet key performance indicators (KPIs) such as Ticket Volumes(10-15 per hour), Adherence to schedule 100% and Quality 92%.
- Record activities in Zendesk and report to senior management.
- Experience in the international company working with people around the globe;
- Compensation – $800 for the probation period (1 month) and $900 after passing the probation period;
- Training Bonus- $100 additional payment in case of successful training and probation
- Bonus - $300 /month for completing the KPIs , after the probation period (where $100 is for quality, $150 for tickets per hour, $50 for attendance);
- Loyalty bonus system for working long term;
- Training will be provided by the company and the client;
- 20 paid days of vacations, 10 paid days sick leaves per year;
- Management's attention, support and motivation.
Job Requirements
You are our perfect candidate if you have:
- Experience in Customer support at least 1 year;
- German C1 level (fluent writing and speaking);
- English B2 level;
- Experience with calls;
- Problem-resolution skills;
- Ability to work in a stressful situation, skills of active listening and attention to detail;
- Respect to the Customers, focus on helping ability, empathy;
- Self-employment. We will sign a contract with you as with independent businessman;
