Customer Support Specialist

Sutherland -
Cairo, Egypt

Sutherland -
Cairo, Egyptposted 3 hours ago

1 open position

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Deliver prompt, courteous, and accurate support to customers via phone, email, and chat channels.
Resolve customer inquiries, complaints, and technical issues efficiently while maintaining high satisfaction levels.
Document all customer interactions and solutions in the company’s CRM system.
Collaborate with cross-functional teams to escalate and resolve complex issues.
Identify recurring customer concerns and provide feedback for process improvement.
Educate customers on products, services, and self-service options.
Meet or exceed established performance metrics, including response time and customer satisfaction scores.
Maintain up-to-date knowledge of company products, services, and policies.
Participate in ongoing training and development sessions to enhance skills.
Adhere to company protocols, data privacy, and compliance standards at all times.

Minimum of 1 year of experience in a customer support or related role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks in a fast-paced, office-based environment.
Demonstrated ability to handle challenging customer situations with professionalism.
Familiarity with CRM systems and support ticketing tools.
Willingness to work flexible hours, including evenings and weekends if required.
Strong organizational and time management skills.
Ability to work effectively both independently and as part of a team.
Commitment to delivering exceptional customer experiences.