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Customer Technical Support Speci...

Selah ElTelmeez For Publ...
Obour City, Cairo
Selah ElTelmeez For Publishing & printing logo

Customer Technical Support Specialist

Obour City, CairoPosted 21 minutes ago
1 open position
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Job Details

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Job Description

  • Respond to customer inquiries via email, chat, and phone regarding technical issues with the e-learning platform.
  • Troubleshoot and resolve login issues, course access problems, video playback errors, and account-related concerns.
  • Assist users with browser compatibility, device settings, and software updates for optimal platform performance.
  • Document and escalate recurring issues or bugs to the technical team for resolution.
  • Provide guidance on platform navigation, feature usage, and integrations with third-party tools (e.g., Zoom, LMS plugins).
  • Maintain accurate support tickets in the helpdesk system and ensure timely follow-ups.
  • Develop and update knowledge base articles, FAQs, and self-help resources for users.
  • Collaborate with product and development teams to provide feedback on user experience improvements.
  • Ensure data privacy and security compliance when handling customer information.
  • Undertake additional design tasks as assigned.
  • Apply HSE regulations.

Job Requirements

Education

Bachelor’s degree in education technology, or related field

Experience 

+1 years of experience as a customer technical support

Languages 

English Proficiency; Very Good (Read, Written and Spoken)

Computer Skills 

Proficient in Microsoft Office programs (Word, Excel, and PowerPoint).

Required Skills 

  • Accountability for Results
  • Excellent communication skills
  • Cross-cultural sensitivity and experience
  • Flexible and adaptable to changing demands
  • Priorities in a high-pressure environment
  • Ability to manage multiple projects simultaneously
  • Results-oriented, proactive, deadline-driven
  • Commitment to ongoing professional development

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