Customer Technical Support Speci...
Obour City, Cairo
Customer Technical Support Specialist
Obour City, Cairoposted 21 days ago27Applicants for1 open position
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Job Details
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Job Description
- Respond to customer inquiries via email, chat, and phone regarding technical issues with the e-learning platform.
- Troubleshoot and resolve login issues, course access problems, video playback errors, and account-related concerns.
- Assist users with browser compatibility, device settings, and software updates for optimal platform performance.
- Document and escalate recurring issues or bugs to the technical team for resolution.
- Provide guidance on platform navigation, feature usage, and integrations with third-party tools (e.g., Zoom, LMS plugins).
- Maintain accurate support tickets in the helpdesk system and ensure timely follow-ups.
- Develop and update knowledge base articles, FAQs, and self-help resources for users.
- Collaborate with product and development teams to provide feedback on user experience improvements.
- Ensure data privacy and security compliance when handling customer information.
- Undertake additional design tasks as assigned.
- Apply HSE regulations.
Job Requirements
Education
- Bachelor’s degree in education technology, or related field
Experience
- +1 years of experience as a customer technical support
Languages
- English Proficiency; Very Good (Read, Written and Spoken)
Computer Skills
- Proficient in Microsoft Office programs (Word, Excel, and PowerPoint).
Required Skills
- Accountability for Results
- Excellent communication skills
- Cross-cultural sensitivity and experience
- Flexible and adaptable to changing demands
- Priorities in a high-pressure environment
- Ability to manage multiple projects simultaneously
- Results-oriented, proactive, deadline-driven
- Commitment to ongoing professional development
