CRM Executive
Karcel -
Maadi, CairoPosted 1 month ago23Applicants for1 open position
- 15Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Build and maintain strong relationships with customers using various communication channels, including phone calls, emails, live chat, and social media platforms
- Utilize CRM software and tools to create, monitor and document all customers’ interactions and profiles
- Understand customers' needs, preferences, and pain points to provide personalized assistance and support
- Collaborate with the sales team to provide pre-sales support to potential customers, guiding them through the platform and explaining the services offered and the benefits and features of the platform
- Respond promptly to customer inquiries and complaints aiming to resolve issues and ensure customer satisfaction
- Help customers navigate the process of listing their cars for sale or finding suitable vehicles to purchase, offering guidance and troubleshooting assistance when needed
- Coordinate and schedule vehicle inspections for customers who wish to sell their cars through the platform
- Gather and analyze customer feedback, identifying trends, recurring issues, and areas for improvement
- Share customer insights and suggestions, contributing to the enhancement of the platform and customer experience
- Collaborate with cross-functional teams to implement customer-centric improvements and optimize the overall service quality
Job Requirements
- 1-2 years of experience in the customer service, customer care, CRM, sales support or a related field
- Familiarity with the automotive market is advantageous
- Excellent written and verbal communication skills
- Proficiency in using CRM software, customer support platforms, social media moderation and other digital tools
- Strong analytical and problem-solving skills to address customer issues and find suitable solutions
- Effective prioritization and time management skills to handle multiple customer requests and meet deadlines
- A team player who can collaborate with cross-functional teams, such as sales, operations, and technical support, to ensure a seamless customer experience
- Very Good English Language Skills - Spoken and Written
